Refund Policy

Last updated: 4 October 2026

FSMCore is sold by Felikss Veilands, trading as FSMCore. Payments are processed by Paddle.com, our Merchant of Record, who issues all refunds.

14-day free trial first

Every new company gets 14 days free, with no card needed, so you can test FSMCore fully before paying.

14-day refund on your first payment

If you are not happy, you can ask for a full refund within 14 days of your first payment for a subscription (monthly or yearly). After a refund, the subscription ends and the company is locked as described in our Terms of Service (you can still export your data).

Renewals

Renewal payments are not refunded. You can cancel at any time from the Billing page; you keep access until the end of the period already paid for, and you will not be charged again.

Exceptions

We will also refund, in full or pro rata:

• payments taken by mistake (for example a double charge);
• the unused part of a prepaid period if we remove a main feature of your plan, end the agreement without cause, or change the terms and you cancel because of it (see the Terms of Service).

Your rights under the law are not affected.

How to ask

Email support@fsmcore.com with your company address (for example yourcompany.fsmcore.com), or reply to your Paddle receipt, or use paddle.net to find your order. Refunds go back to the original payment method, usually within 5 to 10 working days depending on your bank.